Shipping & Delivery Policy – BrightDiwali

Last Updated: October 18, 2026

At BrightDiwali, we aim to deliver your orders safely and on time. Please read our Shipping & Delivery Policy before placing an order.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing it for dispatch.

Order processing may take additional time during high-demand periods, holidays, or festive sales.

2. Estimated Delivery Time

We aim to deliver orders within 3–5 business days after dispatch, subject to the delivery location, courier operations, and other unforeseen circumstances.

Delivery timelines are estimates and may vary depending on your location and courier service.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Please review the final order total before making payment.

4. Order Tracking

Once your order is dispatched, tracking details will be shared with you when available.

You can use the tracking information to check your shipment's progress.

If you have not received tracking details or need help with your shipment, contact us at brightdiwalii@gmail.com.

5. Delivery Delays

Although we aim to meet the estimated delivery timeline, delays may occur due to courier disruptions, weather conditions, public holidays, high order volumes, or circumstances beyond our control.

If you experience a delay, please contact our support team for assistance.

6. Incorrect Address or Failed Delivery

Please provide an accurate and complete shipping address, including your PIN code and contact number, when placing an order.

Incorrect or incomplete address details may cause delivery delays or failed delivery attempts. If you notice an error in your shipping address, contact us as soon as possible.

Address changes may not be possible once an order has been dispatched.

7. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect item, contact us at brightdiwalii@gmail.com with your order number, a description of the issue, and clear photographs of the item and packaging.

Our team will review your request under our Return & Refund Policy and applicable consumer protection laws.

8. Contact Us

For shipping and delivery enquiries, contact:

Store Name: BrightDiwali
Email: brightdiwalii@gmail.com

We appreciate your patience and thank you for shopping with BrightDiwali.

BrightDiwali – Make Every Celebration Special.