✦✦✦✦✦
DIWALI 2026 SPECIAL DISCOUNTGet 10% OFF on your order

FAQ

✦ BrightDiwali Help Centre ✦

Frequently Asked Questions

Shopping for your celebrations should be simple. Find answers to common questions about orders, delivery, cancellations and refunds.

01 What is BrightDiwali?
BrightDiwali is an online store offering festive products, decorations, gifting items and other products listed in our store.
02 How long does delivery take?
Our estimated delivery time is 3–5 business days after dispatch. Actual delivery may vary depending on your location and courier service.
03 How can I track my order?
Tracking details will be shared after dispatch when available. For assistance, email brightdiwalii@gmail.com with your order number.
04 Can I cancel my order?
Please email us within 12 hours of placing your order to request cancellation. Later requests may not be accepted under our standard policy, subject to order status and applicable law.
05 What if my item arrives damaged?
Contact us with your order number, a description of the damage and clear photos of the item and packaging. Our team will review your request and explain the appropriate resolution.
06 Can I return an item if I change my mind?
Change-of-mind returns may not be available under our standard policy. Applicable consumer rights remain unaffected. Please read our Return & Refund Policy for complete details.
07 How do refunds work?
Email brightdiwalii@gmail.com with your order number and details. Our team will review your request. Approved or legally required refunds will be handled according to applicable policy and law.
08 Which payment methods can I use?
Available payment methods are displayed during checkout. Please check the checkout page to see the options supported by our store.
09 What if my delivery address is incorrect?
Contact us as soon as possible if you notice an address error. Changes may not be possible after dispatch, so review your details carefully before completing your order.

Need a Little Help?

Our support team is here for your order-related questions and shopping enquiries.

Contact Our Team  ↗

✦   BRIGHTDIWALI · MAKE EVERY CELEBRATION SPECIAL   ✦

Which payment methods do you accept?

We accept prepaid payments only – UPI, cards and net banking as shown at checkout. Cash on Delivery (COD) is not available.

Money was debited but my order is not confirmed. What should I do?

Please wait 30 minutes, then email us the payment reference/UTR and your phone number. If the order was not created, the amount is refunded to the original payment method as per the payment provider's timeline. Never share your UPI PIN, OTP or password with anyone.

How long does delivery take?

Orders are processed in [X] business days and delivered in [X–Y] business days depending on your location. See our Shipping Policy for details.

How do I track my order?

Once your order ships you receive a tracking link by email/SMS. You can also use the Track Order page.

Can I cancel my order?

Yes, email us with your order number before it is shipped. See our Cancellation Policy.

My item arrived damaged or incorrect. What now?

Email us within [X] days of delivery with your order number and clear photos/video. We will arrange a replacement or refund as per our Return & Refund Policy.

How do refunds work?

Approved refunds are issued to the original payment method. Timelines depend on your bank/payment provider.