Grievance Redressal

We want every Bright Diwali customer to have a smooth experience. If you have a complaint about a product, an order, a payment or our service, please write to our Grievance Officer.

Grievance Officer

Name: Bright Diwali Support Team
Email: brightdiwalii@gmail.com

How we handle your complaint

Please include your name, order number and a short description of the problem, with photos if relevant. We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it, as required under the Consumer Protection (E-Commerce) Rules, 2020.