Return & Refund Policy – BrightDiwali

Last Updated: October 18, 2026

At BrightDiwali, we want you to receive your order in proper condition. Please read our Return & Refund Policy carefully.

1. Eligibility for Returns and Refunds

Returns and refunds are considered primarily in cases where a product arrives damaged.

If your product arrives damaged, please contact us at brightdiwalii@gmail.com with your order details and supporting photographs.

Requests will be reviewed by our team before a resolution is provided.

Nothing in this policy limits any consumer rights or remedies available under applicable law.

2. Reporting a Damaged Product

If you receive a damaged product, please follow these steps:

1. Email brightdiwalii@gmail.com with your order number.

2. Describe the damage or issue clearly.

3. Attach clear photographs of the damaged product and its packaging.

4. Keep the product and packaging until our team completes its review.

Please report the issue as soon as reasonably possible after delivery so that we can investigate it promptly.

3. Verification Process

Our team will review the order details, photographs, and information provided.

We may contact you for additional details or evidence if required.

Once the verification process is complete, we will inform you of the available resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

Verification will be handled fairly, and legitimate claims will not be rejected arbitrarily.

4. Refund Processing

If a refund is approved, we will inform you of the refund amount and processing steps.

Refunds will generally be issued to the original payment method where possible. The time taken for the funds to appear in your account may depend on the payment provider or bank.

Any legally required refund will be handled in accordance with applicable law.

5. Items Not Reported as Damaged

For change-of-mind requests, preference changes, or situations where a customer simply no longer wants the product, returns and refunds may not be available under our standard policy, subject to applicable consumer rights.

This restriction does not apply where a return or refund is required by law or where another remedy is legally available.

6. Incorrect or Missing Items

If you receive an incorrect item or your order appears incomplete, contact us at brightdiwalii@gmail.com with your order number and supporting photographs.

Our team will investigate the issue and work toward an appropriate resolution.

7. Contact Us

For return or refund assistance, contact:

Store Name: BrightDiwali
Email: brightdiwalii@gmail.com

Please include your order number in the subject line to help us handle your request efficiently.

Thank you for shopping with BrightDiwali.

BrightDiwali – Make Every Celebration Special.