Privacy Policy – BrightDiwali

Last Updated: October 18, 2026

At BrightDiwali, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and when it may be shared when you visit our website or place an order.

1. Information We Collect

Depending on how you interact with our store, we may collect the following information:

• Personal Information: Name, email address, phone number, billing address, and shipping address.

• Order Information: Products purchased, order number, order status, and delivery details.

• Payment Information: Payment status and transaction-related details provided by our payment service providers. Full payment card details are generally processed by the relevant payment provider rather than stored directly by our store.

• Technical Information: Device, browser, IP address, and website usage information collected through cookies or similar technologies, where applicable.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders.

• Arrange shipping and delivery.

• Send order confirmations and delivery updates.

• Respond to customer support requests.

• Handle eligible cancellations, returns, and refunds.

• Maintain website security and prevent fraud.

• Improve our products, services, and shopping experience.

• Meet applicable legal, tax, and accounting obligations.

• Send promotional communications where permitted and, when required, with your consent.

3. Sharing of Information

We may share relevant information with trusted service providers when necessary to operate our store, including:

• Shopify and website service providers.

• Payment gateways and payment processors.

• Shipping and courier partners.

• Customer support and technical service providers.

• Government authorities or other parties where disclosure is required or permitted by law.

We do not sell your personal information to third parties as a business practice.

4. Cookies and Similar Technologies

Our website and its service providers may use cookies and similar technologies to support essential store functions, remember preferences, analyze website performance, and support advertising where applicable.

You can manage cookies through your browser settings and any consent tools available on our website. Disabling certain cookies may affect some website features.

5. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, and comply with applicable legal obligations.

When information is no longer required, we take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

7. Your Privacy Rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to withdraw consent where processing is based on consent.

To submit a privacy-related request, contact us using the email address below. We may need to verify your identity before processing certain requests.

8. Children's Privacy

Our store is not intended to knowingly collect personal information from children in circumstances prohibited by applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies, and we encourage you to review those policies when using their services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, or applicable legal requirements.

The updated version will be published on this page with a revised date.

11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, contact:

Store Name: BrightDiwali
Email: brightdiwalii@gmail.com
Website: Your BrightDiwali store website

Thank you for trusting BrightDiwali with your shopping experience.

BrightDiwali – Make Every Celebration Special.